Privacy Policy - HoopLab

Effective Date: June 24, 2026

Developer: Yongjiang Guo | Location: China | Contact: 2313383422@qq.com

1. Introduction

HoopLab is a basketball-focused strength and conditioning training application ("App"). This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

• Email Address: Used for account creation, authentication, password recovery, and service notifications
• Account Credentials: Username and password to secure your account

2.2 Training Data

To provide personalized fitness recommendations, we automatically collect and store:

• Workout history and exercise logs
• Training intensity, duration, and frequency data
• Personal fitness metrics and progress tracking
• Exercise performance notes and observations
• Muscle group engagement and recovery data
• Training preferences and goals

2.3 Device Information

We may automatically collect:

• Device type, model, and operating system version
• App version and usage analytics
• Crash reports and performance diagnostics
• Anonymous app interaction metrics

2.4 Subscription Information

If you subscribe to HoopLab premium plans, we collect:

• Subscription tier and status
• Billing information (processed securely through payment providers)
• Subscription renewal and cancellation dates

3. Data Storage and Security

Your personal information and training data are securely stored on Supabase, a cloud-based database platform that provides:

• End-to-end encryption (SSL/TLS) for data in transit
• Encrypted storage at rest
• Regular security audits and compliance certifications (ISO 27001, SOC 2)
• Automated backups with disaster recovery
• Role-based access control and audit logs
• Compliance with GDPR, CCPA, and other privacy regulations

4. How We Use Your Data

We use your information to:

• Provide, maintain, and improve the HoopLab app and fitness features
• Create personalized training recommendations based on your history and goals
• Track your fitness progress and generate performance analytics
• Send service updates, announcements, and subscription notifications
• Process subscription payments and manage your account
• Respond to your inquiries and provide customer support
• Detect, prevent, and address fraudulent activity or security issues
• Comply with applicable laws and legal obligations

5. Data Sharing Policy

We do NOT sell, trade, rent, or share your personal information with third parties for marketing purposes.

Your data is shared only in these limited cases:

• Service Providers: With Supabase and payment processors who assist in app operations under strict confidentiality and data protection agreements
• Legal Requirements: When required by law, court order, or government request
• Business Transfer: If HoopLab is acquired or merged, your data may be transferred as part of that transaction
• Safety and Rights Protection: To protect our rights, privacy, safety, or property, and that of our users

6. Data Retention and Deletion

6.1 Active Accounts

We retain your personal information and training data as long as your account remains active and you use our services.

6.2 Account Deletion

You have the right to request deletion of your account and all associated data at any time. To request account deletion:

• Email us at: 2313383422@qq.com
• Include your account email in the request
• Upon verification, we will permanently delete your account and data within 30 days

6.3 Residual Data

Some data may be retained in backups for a limited period (typically 30-90 days) for disaster recovery purposes, but will not be accessible to you or used for any purpose.

7. Your Rights and Choices

You have the following rights regarding your personal data:

• Right to Access: Request a copy of all your personal data
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request permanent deletion of your account and data
• Right to Data Portability: Request your data in a portable, machine-readable format
• Right to Opt-Out: Opt out of non-essential communications and analytics
• Right to Withdraw Consent: Withdraw consent for specific types of data processing

To exercise any of these rights, contact us at: 2313383422@qq.com

8. GDPR Compliance (EU Users)

For users located in the European Union:

8.1 Legal Basis for Processing

• Consent: You have explicitly agreed to our data processing
• Contract Performance: Processing is necessary to provide our services
• Legal Obligation: We process data to comply with applicable laws
• Legitimate Interests: Processing for fraud prevention and service improvement

8.2 GDPR Rights

In addition to the rights above, EU residents have the right to:

• Lodge a complaint with your local data protection authority
• Request restriction of processing
• Object to processing of your data
• Request clarification on the legal basis for processing

8.3 Data Transfers

Your data may be transferred to and stored outside the EU. We ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.

9. Children's Privacy

HoopLab is intended for users aged 13 and older. We do not knowingly collect information from children under 13. If we become aware that a child under 13 has provided us with information, we will take immediate steps to delete such information and terminate the child's account.

10. Security Measures

We implement industry-standard security measures including:

• Encrypted data transmission and storage
• Secure password hashing and authentication protocols
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Incident response and data breach notification procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Third-Party Services and Links

HoopLab may integrate with or link to third-party services (payment processors, cloud services, analytics platforms). Your use of these services is governed by their own privacy policies. We are not responsible for their practices. Please review their privacy policies before using their services.

12. Contact Us and Data Requests

For any questions about this Privacy Policy or to exercise your data rights:

Email: 2313383422@qq.com
Developer: Yongjiang Guo
Location: China

We will respond to your data requests within 30 days of receipt.

13. Policy Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on this page and updating the "Effective Date." Your continued use of the App constitutes acceptance of any updated policy.